Last updated: 13 October 2026
1. Who we are
The UK Sales Association® (UKSA) is a professional membership organisation operated by SapX Ltd, registered in England and Wales (Company No. 15053409). UK Sales Association® and UKSA are trading names of SapX Ltd. Sales Walks® and Behind the Close® are trademarks used by SapX Ltd. Unauthorised use of these marks is prohibited.
These terms apply only to purchases, accounts, and services provided on the UK Sales Association website or expressly under UKSA. Separately operated platforms and products have their own terms and privacy information. For enquiries relating to these UKSA terms contact membership@uksalesassociation.com.
2. Membership
Membership, subscriptions, digital products and other paid services are supplied by SapX Ltd under the UK Sales Association® name. The description, price, duration, material features, delivery method and any renewal arrangements shown at checkout form part of the contract. Payment is due at purchase unless different written payment terms have been agreed. We do not guarantee uninterrupted availability, a particular number of interactions or a particular commercial outcome. We will supply services with reasonable care and skill and digital content in accordance with applicable law.
For individual consumers buying online, a statutory 14-day cancellation period may apply to membership and other service contracts. If you expressly request that a service starts during this period, and we have given the required information, we may charge a proportionate amount for services supplied up to cancellation, to the extent permitted by law. The statutory cancellation right for a service ends once it has been fully performed only where the legal conditions, including any required express request and acknowledgement, are satisfied. Membership or ongoing subscription access is not automatically a non-refundable digital download simply because access is online.
For digital content supplied without a physical medium, such as an immediately accessible paid download, consumers may lose the statutory 14-day right to cancel once supply begins, but only where they have first given express consent to immediate supply, expressly acknowledged the resulting loss of the cancellation right, and received the required contract confirmation. We will obtain these separately at checkout where applicable. Digital content that is faulty, misdescribed or not supplied as required by law remains subject to statutory remedies.
Except for statutory cancellation rights, statutory remedies, or an express written refund commitment, completed payments are non-refundable. We do not offer discretionary refunds for a change of mind, non-use, inactivity, failure to achieve employment, sales, professional introductions or other hoped-for results. Where a recurring subscription is offered, you can cancel future renewals by the cancellation method provided at purchase or by contacting membership@uksalesassociation.com; cancellation does not of itself reverse the current paid period. Renewal and cancellation information will be presented before purchase.
Business-to-business orders, including business memberships, partnership, sponsorship, advertising, recruitment access and affiliate-related commercial arrangements, are non-cancellable and non-refundable after acceptance unless the applicable order expressly states otherwise or the law requires a remedy. An accepted order or signed agreement may create binding payment obligations, but no additional fees, commissions, reimbursements or compensation are payable by SapX Ltd unless expressly agreed in an authorised written contract or required by law. A purchaser cannot unilaterally reduce a contractual payment simply because expected results have not materialised.
We may restrict access in response to non-payment, fraud, security threats or serious misconduct, acting reasonably and subject to applicable law. Features and third-party availability may change, but material changes affecting paid entitlements will be handled in accordance with the contract and applicable consumer rights.
3. Community standards and conduct
All members must treat one another with respect. The following conduct is prohibited: unsolicited selling or pitching in spaces where it is not permitted; unauthorised recruitment solicitation; harassment, discrimination, bullying or abuse; recording or distributing private conversations without permission; impersonation or deliberately misleading identity information; and unlawful conduct or serious misuse of the community.
We may moderate content and restrict or remove access where reasonably necessary to protect participants or the organisation. Serious misconduct may result in immediate suspension. Where practicable, we will explain the concern and provide a route to request a review. Refund decisions will take account of the circumstances and applicable law.
4. Sales Walks®: participation and liability
Sales Walks® are voluntary outdoor walks in public places. Participants should consider the published route, their own fitness, accessibility needs, weather, footwear and hydration before attending. Please tell the host in advance if an adjustment may be needed; do not disclose more medical information than is necessary.
Public routes may involve uneven surfaces, traffic, weather and other hazards that cannot all be eliminated. Participants must take reasonable care of themselves and others and follow reasonable safety instructions. We take reasonable care in organising activities, but cannot guarantee that every risk will be removed.
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or any other liability that cannot lawfully be excluded. We do not provide individual personal accident insurance for participants.
5. Behind the Close®: confidentiality
Behind the Close® sessions are private, unrecorded conversations. Content discussed within these sessions is shared in confidence and must remain within the session. Members must not record, transcribe, share, quote or otherwise reproduce any content from Behind the Close® sessions in any format.
Content shared within Behind the Close® sessions constitutes peer conversation only. It does not constitute professional, legal, financial, medical or any other form of regulated advice.
6. Events: general terms
Participation in UKSA events is voluntary. We may reasonably change, postpone or cancel an event, including for safety or operational reasons. Where a paid event is cancelled by us, we will offer any refund or remedy required by law and the applicable booking terms.
Unless otherwise agreed or legally required, participants are responsible for their own travel, accommodation and related costs. Hosts may ask anyone behaving abusively or unsafely to leave. Any refund decision will be made fairly and in accordance with applicable law.
Bookings, travel, expenses and accommodation arranged with third parties are at the participant’s cost and risk unless an authorised UKSA written offer expressly states otherwise. We do not promise reimbursement of travel, accommodation, lost earnings or attendance costs. Any legally required refund or remedy for a paid event remains unaffected.
7. Advice and guidance: disclaimer
UKSA provides professional networking, resources, connections, listings and general information. Unless a particular paid service expressly promises a measurable deliverable in writing, we do not guarantee jobs, interviews, completed sales, revenue, leads, introductions, qualification results, business growth, platform traffic, advertising impressions or specific personal or commercial outcomes.
Listings, directory content, trainers, speakers and other third parties are responsible for their own statements, actions and services. UKSA does not independently verify every claim or guarantee the accuracy or continued availability of third-party information. Users must perform their own checks and due diligence. We do not act as a regulated financial, legal or healthcare adviser by making general material available, and general information is not a substitute for appropriate professional advice.
Nothing in this section removes liability for our own breaches or any consumer rights that cannot lawfully be excluded.
8. Intellectual property
The UK Sales Association®, UKSA, Sales Walks® and Behind the Close® are trademarks used by SapX Ltd. All content, branding, materials, copy and design associated with the UK Sales Association® are the property of SapX Ltd and may not be reproduced, distributed or used without prior written consent.
Members retain ownership of content they create and share within the community. By sharing content within the community, members grant SapX Ltd a non-exclusive, royalty-free licence to display that content within the community for the purposes of facilitating member interaction.
9. Affiliate programme
Affiliate participation is subject to the written rules, rates and eligibility conditions expressly accepted for the applicable scheme. A website mention, application, enquiry, click, introduction or referral does not itself create an entitlement to payment. SapX Ltd has no obligation to pay commission or other remuneration unless all programme conditions have been met and the entitlement can be verified.
Where the applicable programme rules provide for commission, eligibility may depend on a qualifying purchase, cleared receipt of funds, completion of applicable cancellation and chargeback periods, and the absence of fraud, self-referral or prohibited promotion. Refunds, reversals and chargebacks may reverse corresponding commissions where the accepted programme terms permit. Any payment timescales and renewal commissions are as expressly agreed in the programme terms. Affiliates bear their own costs and tax obligations and have no authority to make commitments on behalf of SapX Ltd.
10. Privacy and data
Privacy controller and contact. SapX Ltd (Company No. 15053409) is responsible for personal information it decides how and why to use in connection with UK Sales Association® and its services. For privacy enquiries or to exercise your rights, email membership@uksalesassociation.com. The company’s registered-office address must also be available in its published business details.
Information we collect. Depending on how you use our services, this may include your name, contact details, employer and role, membership status, billing and transaction records, communications, event registrations, account activity, and information you choose to include in a UKSA professional or directory profile. We may receive information from employers who purchase team memberships, or from people you authorise to refer you. Please do not share sensitive personal information unless it is necessary and requested through an appropriate secure channel.
Purposes and legal bases. We use personal information to create and administer accounts and memberships, supply purchased services, manage payments, respond to enquiries and provide event or community access, normally where necessary to perform a contract or take requested pre-contract steps. We keep necessary accounting and compliance records to meet legal obligations. We may use limited information to secure our services, investigate misuse and improve operations where our legitimate interests are not overridden by your rights. Where consent is required, including for certain optional communications or technologies, we request it separately and allow you to withdraw it. Accepting these terms is not consent to optional marketing.
UKSA directories and third parties. If you choose to publish a UKSA professional or directory profile, information selected for visibility may be seen by other users of that directory. Review the visibility options when submitting your information. We may share necessary information with hosting, payment, email, administration and other service providers acting under appropriate safeguards; with professional advisers or authorities where required; or with others where you direct us to do so. We do not sell members’ personal information. Third-party platforms may act as separate controllers for their own services.
Marketing and communications. We may send necessary service communications about your account, bookings, security or contractual changes. Optional promotional messages are handled in accordance with UK electronic marketing rules. Where marketing is permitted, you can opt out using the unsubscribe link or by contacting us. Opting out of marketing will not prevent essential service messages.
Retention, security and international processing. We keep personal information only as long as reasonably necessary for the purpose collected, taking account of membership duration, account activity, applicable legal and accounting requirements, disputes and requests for deletion. Specific retention periods or criteria should be made available for each relevant data category. We use appropriate organisational and technical measures to protect information, although no online service can be guaranteed completely secure. Where personal information is transferred outside the UK, we will use an applicable lawful transfer mechanism and safeguards where required.
Your rights. Subject to applicable conditions and exemptions, you may ask to access, correct or erase your personal information, restrict or object to certain processing, receive portable information, and withdraw consent where processing relies on it. You may also have rights concerning solely automated decisions with legal or similarly significant effects. Contact membership@uksalesassociation.com. You can complain to the Information Commissioner’s Office at ico.org.uk, although we welcome the chance to resolve concerns first.
Cookies and similar technologies. Our websites may use necessary cookies or equivalent technologies for essential functions such as security, session management and saving privacy preferences. Other technologies, where deployed, may support analytics, personalisation or advertising. We will explain the actual technologies, providers, purposes and durations through the website’s cookie information and controls. Where consent is required, non-essential technologies must remain off until you choose to enable them. You must be able to reject them and change or withdraw your choices through accessible controls. Browser settings may also let you delete stored cookies, but do not replace consent controls where required.
Updates to privacy information. We will update this section when our processing changes materially and provide additional information at the point of collection where necessary, including where a particular service has different data uses. Any supplementary notice forms part of the information provided to you; it does not reduce your statutory rights.
11. Limitation of liability
Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted. Nothing affects a consumer’s mandatory statutory rights, including rights concerning services and digital content.
For business customers only, to the fullest extent permitted by law and subject to the reasonableness requirements that apply, SapX Ltd excludes liability for lost profit, revenue, anticipated savings, business, goodwill and indirect or consequential losses. For a business customer, SapX Ltd’s aggregate liability arising out of the particular paid order is limited to the total fees actually paid to SapX Ltd for that order in the 12 months immediately preceding the event giving rise to the claim, except where such a limit would be unlawful or unreasonable. This cap does not create any obligation to refund or reimburse fees where no legal or contractual entitlement exists.
For consumers, SapX Ltd is not responsible for losses that were not reasonably foreseeable, losses caused by users or independent third parties outside our reasonable control, or business losses arising from use of consumer services. These provisions do not prevent a consumer recovering where the law requires otherwise. Users remain responsible for their own purchasing and professional decisions, the accuracy of information they submit and compliance with law and third-party terms.
12. Changes to these terms
We may update these terms for lawful reasons, such as changes in our services or legal requirements. We will give reasonable advance notice of material changes wherever practicable. Changes will not retrospectively remove rights already accrued, and any right to cancel or obtain a remedy under applicable law is preserved.
13. Governing law
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and rights to bring proceedings in the courts that apply to you under law.